Reputation Marketing and How to Build a 5-STAR REPUTATION
Here are the 2 Reputation Marketing Packages we offer.
The BASIC package is for businesses who just want to get their feet wet and slowly start building their reputation.
The PRO package is for businesses who are ready to start building a 5-STAR REPUTATION now!
(Click the image below for a larger view)
What’s Included
Complete Review and Assessment of your Online Reputation (BASIC & PRO)
We will check 20+ Review sites and determine which sites we need to register you for.
We will scan 20+ Review sites and gather all Negative reviews about your Company.
We will Register your Company with the 20 most popular Review Sites (BASIC & PRO)
There are 20 of the most popular Review Sites that your Company must be registered on in order to help build your 5-STAR REPUTATION. We will register your Company on these sites and monitor them to make sure the information is and stays correct.
We will build a website for your Company to collect Reviews (PRO ONLY)
We will build you a customized website to collect Reviews for your Company. This site will help collect POSITIVE reviews and spread them all over the internet.
Filtering system to route Negative Reviews directly to Business Owner (PRO ONLY)
This site will route all Negative Reviews directly to the Business Owner so he/she can have the opportunity to deal with each unhappy customer on an individual basis.
Incentives/Coupons to help encourage customers to leave Reviews (PRO ONLY)
If you decide, we can create a coupon that will greatly increase Customer Reviews for your company. Offering a free soda, dessert or 10% of their next visit will exponentially increase the number of Reviews.
500 Review Cards to pass out to Customers every month (PRO ONLY)
We will print and ship 500 Customer Appreciation Review Cards for you, which you can pass out to all your customers.
Table Tent template for you to print out (PRO ONLY)
We will provide you customized Table Tent templates so you can print out and place on tables or around your establishment.
Complete Monitoring and Weekly Reporting (BASIC & PRO)
We will continue to monitor all online activity 24/7 and provide reports every week showing any and all Reviews and Feedback regarding your Company on the internet.
Brand boosting (PRO ONLY)
The more POSITIVE reviews that are posted at Review Sites the more exposure your Company gets, thus increasing your brand awareness.
Customized QR code for your Review Site (PRO ONLY)
We will create a customized QR code for your Review site. These will also be printed on your Customer Appreciation Review Cards and Table Tent templates.
Complete Training for your Staff (PRO ONLY)
We will help your company build a 5-star reputation by training your staff. We will train your staff by going through a series of training videos. They will need to complete the whole training series in order to pass.
Some Common Questions
What does the Monthly Maintenance provide?
Building a 5-STAR REPUTATION is an ongoing process…Things change. People can leave negative comments about you on review sites. The search engines may find new results to index. Keeping an eye on the situation at all times will keep it from getting out of hand again.
Once you have had your situation assessed and a plan of action is developed, your professional ORM team will be able to give you a better estimate of how long the process will take. You will also be able to get updated, so you can see the progress along the way.
As frustrating as it may seem, improving your negative online reputation to a positive one will help increase your profit margin, so it is definitely worth the investment. Specifically, we will monitor your site 24 hours a day, 7 days a week. We will make sure all information is always up to date, maintaining your Company’s integrity. We will send you 500 Customer Satisfaction Review Cards every week so that we can continue promoting POSITIVE reviews on the popular Review sites and routing any NEGATIVE reviews to you so you can deal with them individually without any negative online exposure.
How long does the process take?
No matter what your situation looks like, you will not get an overnight solution. The search engines do not change their rankings over night. While they may index new material overnight, it could take weeks or even months to push the negative results off the first page. It could take longer to push those results off the second page. Reputation Marketing is something that takes a lot of effort, but only a little at a time. Too much too fast, and the search engines could decide to blacklist you. It has to be done ethically and correctly to get the results you are looking for.
Can you remove negative reviews about my Company?
No, it is not possible for you (or us) to remove NEGATIVE reviews. What we can do is attempt to contact the customers who left the review, and try to get them to give the Company another chance to make things right in their eyes. The other thing we do for you is attempt to bury your negative information, making it less visible to your consumers. By collecting POSITIVE reviews, the NEGATIVE reputation will soon dissipate and be replaced with a 5-STAR REPUTATION.
What if I don’t have any reviews online?
Having NO Feedback Is Just As Bad as having NEGATIVE Reviews. With more consumers using the Internet to look for businesses or find a product or service, having no online feedback is just as bad as having negative feedback. They are looking for online trust, and will make their buying decisions based on that.